The Indonesia Stock Exchange (IDX) may impose sanctions on Ajaib Sekuritas following a customer complaint regarding a mysterious Rp1.8 billion charge, as reported by Instagram user @friendshipwithgod.

Sanctions may be enforced if Ajaib is found liable after undergoing a thorough investigation process.

"If necessary, we will conduct an investigation. If any rule violations are found, sanctions will be imposed according to regulations," said Irvan Susandy, Director of Trading and Member Regulation at the IDX, as quoted by Bloomberg Technoz on Tuesday (July 1, 2025).

Before reaching the investigation stage, however, the IDX plans to summon Ajaib for an initial hearing. "Our team is currently following up, and we will hear Ajaib’s explanation shortly," Irvan added.

He clarified that the IDX's authority only extends to overseeing and disciplining Exchange Members and listed companies, not individual investors. Nevertheless, Irvan said that cooperation with the Financial Services Authority (OJK) remains possible, depending on the outcome of the hearing with Ajaib.

He also noted that disputes between customers and brokerage firms can be addressed through multiple channels: filing complaints with the Exchange Member under IDX supervision, reporting directly to OJK, or resolving the matter through LAPS LJK (Financial Services Sector Alternative Dispute Resolution Institution).

As previously reported, a social media user alleged suspicious stock transaction activity on the Ajaib Sekuritas app. Through Instagram account @friendshipwithgod, a user named Niyo claimed that a stock purchase initially worth Rp1 million inexplicably turned into a transaction of approximately Rp1.8 billion without his knowledge.

According to Niyo, he initially ordered 9 lots of BBTN shares on June 24, 2025, at 09:54 AM WIB. However, upon revisiting the app a few hours later, he discovered that a transaction of 16,541 lots, amounting to around Rp1.8 billion, had been matched.

In response, Ajaib Sekuritas stated that they had conducted a thorough investigation of the case. “The transaction was executed by the account holder using a registered device and in accordance with system procedures,” said Abraham Imamat, Senior Legal Manager at Ajaib.

He emphasized that there were no system errors or signs of account misuse. Under IDX regulations, Ajaib is not authorized to cancel any completed transactions. All investigation results, he noted, have been officially communicated to the concerned user.